All sales on www.tuffshrinkwrap.com are final with the following exceptions:
- DEFECTIVE OR DAMAGED PRODUCTS
Contact us directly at (936) 229-4499 or email us to initiate a return in this instance. All defect and damage claims must be made within 14 days of delivery.
If damaged upon arrival, you have the right to refuse the order. Call TUFF Shrink Wrap Customer Service at (936) 229-4499 between the hours of 9AM – 6PM CST Monday through Friday to report product damaged upon delivery.
FREIGHT ORDERS MUST BE INSPECTED BEFORE RECEIVING ANY PRODUCTS SHIPPED ON COMMON CARRIERS. CLAIMS *WILL NOT* BE PAID IF FREIGHT BILL IS SIGNED AS RECEIVED IN GOOD CONDITION.
- SHIPPER ERROR
If an error has been made in shipping and you have received the incorrect product(s), please call (936) 229-4499 to initiate a claim. All errors and shortage claims must be made within 14 days of delivery.
*A COPY OF THE PACKING SLIP OR THE CUSTOMER RECIEPT MUST ACCOMPANY ANY AND ALL RETURNS*
*NO RETURNS WILL BE ACCEPTED WITHOUT THESE DOCUMENTS *
Refunds will be issued in the original form of payment within 5 – 7 business days of receiving the returned item(s) at our warehouse
Ship all authorized returns to the following address:
TUFF Shrink Wrap
13155 Old Texaco Camp Road
Conroe, TX 77302
For any questions regarding any of our policies, please feel free to call (936) 229-4499 or email us.