Most orders you place with TUFF Shrink Wrap enter the shipping process fast so we can get your items to you as soon as possible.
– If your order hasn't shipped: You can cancel the order by contacting TUFF Shrink Wrap Customer Service at (936)229-44999AM – 6PM CST Monday through Friday for information on cancelling orders.
– If your order has already shipped: Since orders in the shipping process cannot be modified, you'll need to refuse delivery and contact TUFF Shrink Wrap Customer Service at (936)229-44999AM – 6PM CST Monday through Friday. You will be responsible for all associated shipping charges.Refunds will be issued in the original form of payment within 5 – 7 business days of receiving the returned item(s) at our warehouse.
For any questions regarding any of our policies, please feel free to call (936)229-4499 or email us.